Step by step
- Open Warranty > Warranty Check.
- The tiles at the top count Units In Warranty, Expiring In 30 Days, Open Claims, Ready For Delivery and At Supplier. Click a tile to open the matching list.
- Scan or type the Serial / IMEI, Invoice No. or Customer Phone in the search box and press Check (or Enter).
- Under Sold Units each unit shows its product, customer, invoice, Sold On date, warranty, Replacement Until and Service Until dates and the supplier it was bought from. A coloured badge tells if it is in the replacement period, in service warranty or expired.
- To take the unit in for repair or replacement press New Claim on that unit. If the unit already has an open claim, Open Claim opens that claim instead.
- Earlier claims of the same serial, invoice or phone are listed under Claims with their status and result.
- When nothing is found, Receive As Claim opens a new claim where you fill in the unit by hand.
Good to know
- Only products that have a warranty, set on the product or on the sale line, are in the warranty register.
- A unit taken back by a sales return shows Void (Returned), and the old unit of a replacement claim shows Replaced.
- A phone number search shows the units of the last 30 sales of that customer.
- Each search first brings the matching sales into the register, so it also finds sales made before the module was switched on.
- New Claim at the top of the page opens an empty claim. The page needs the Warranty Management module and the Warranty Check permission.