Jewelry repairs and services
Jewelry Repair and Services POS System from Drop-Off to Collection
GPOS Jewelry Repair and Services POS System is software for the repair counter of a jewelry shop. Each piece that comes in gets a service job card with the work agreed and its price, the job is followed to the invoice, and an SMS or email tells the customer when it is ready to collect.
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Repair & Services 6 features
Every jewellery repair,
from drop-off to collection
These features are for jewellers who take in repairs: condition photos and a signature at intake, the customer's own gold and stones kept apart, stages you name yourself, automatic customer updates, warranties on the work and bills that include every part used.
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Condition photos and a signed receipt
Photograph a ring or chain at the counter when it comes in and have the customer sign on the signature pad, so a scratch or a loose stone is documented before anyone touches it.
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Customer-supplied gold and stones logged
When a customer brings their own gold or stones for a job, log them against the repair, so their material is accounted for separately and the bill charges only for what you supplied.
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Repair stages you name yourself
Name the stages a job passes through on your bench, such as Stone Setting or Polished, then see every open repair on one dashboard with its priority and deadline.
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SMS or email as the job moves
An SMS or email goes to the customer each time their repair moves to the next stage and again when it is ready to collect, so fewer people call to ask how it is going.
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Warranty checks on returning pieces
Set a warranty on the work you do, and when a piece returns, pull up its earlier repairs, photos and parts from the customer's profile to see whether the fault is covered.
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Labour and parts on one repair bill
Add your repair charge and the parts used to the ticket, and GPOS works out the material cost from what was logged. The stones and metal you used come off your stock at the same time.
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Repair Job Tracking
with Custom Status UpdatesGPOS allows jewelry stores to manage repair jobs with custom stages like “Received,” “In Progress,” “Stone Setting,” and “Polished.” This workflow-based system improves customer transparency and technician coordination, offering full visibility of the repair process.
- Custom repair stages
- Job status dashboard
- Automated status SMS/email to clients
- Repair history linked to customer profile
- Priority and deadline tagging
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Integrated
Gemstone & Material LoggingGPOS includes a dedicated module for logging gemstones, metals, and components used in repair jobs. Track material usage, value, and customer-supplied items to ensure accountability and accurate billing, which standard POS systems cannot handle effectively.
- Add gemstones and metal types to jobs
- Input customer-supplied materials
- Auto-calculate material cost
- Barcode tagging for stones
- Inventory sync with repair usage
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Customer Asset
Photo & Signature CaptureCapture and store high-resolution photos and customer signatures at the time of item drop-off. This secures both parties by documenting item condition and confirming customer agreement—critical for high-value jewelry.
- Photo upload from POS device
- Digital signature pad integration
- Timestamp and staff ID logging
- Viewable from customer profile
- Print or email confirmation receipt
One platform, every module
Modules for Your Jewelry Repair Counter
These modules take a ring, chain or bangle from drop-off to collection: a job card at the counter, the parts and gold used counted out of stock, an SMS when it is ready, and the charge in your books.
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Buy & make
Purchases and production
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Stock
Every shelf and warehouse
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Sell
At the counter and on invoice
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Get paid
Customers, dues and books
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Grow
Staff, messages and branches
1 · Buy & make
BackOffice
Buy parts and findings, and always know what each supplier is owed.
- Purchases of clasps, chains and stones
- Ledger and dues for each parts supplier
- Faulty parts returned to the supplier
- Staff roles with an activity log
1 · Buy & make
Manufacturing
Make common parts, like links and jump rings, from your own metal.
- A bill of materials per replacement part
- Silver and gold drawn from stock
- Made parts ready for the next repair
- Alerts before raw metal runs low
2 · Stock
Multi Warehouse
Know which drawer holds each part, and move stock where it is needed.
- Parts drawer for every clasp and stone
- Stock held at the workshop and each shop
- Transfers when the bench runs short
- Each delivery confirmed on arrival
2 · Stock
Inventory
Spare parts and repair stock counted, and used up as jobs are done.
- Clasps, jump rings and stones as spare parts
- Parts used on a job taken off stock
- Low-stock alert on solder and findings
- Barcode labels for the parts drawer
3 · Sell
Sales
Bills for repair work and the pieces sold across the same counter.
- Labor and parts listed line by line
- Mushak-6.3 invoice for repair charges
- Returns that restock a sold piece
- Sales and returns reports by day
3 · Sell
POS (Point of Sale)
The counter where repairs are taken in, charged and handed back.
- Repair charge and retail sale on one bill
- Several tickets open while customers wait
- Collections still billed when internet drops
- Payment taken by any method you accept
3 · Sell
Services
Every repair from job card at drop-off to invoice at collection.
- Job card with the work and the price agreed
- Stages you name, from received to polished
- Guarantee checked by invoice on a return
- Customer's own gold logged against the job
3 · Sell
Order & Quotation
Quote the repair first, then turn it into an order and a bill.
- Quote given before work starts
- Order kept as a draft until the customer agrees
- Due date set for each job
- Courier delivery for out-of-town repairs
4 · Get paid
Accounting
Repair income, parts cost and cash in one set of books.
- Repair income booked to its own account
- Expenses for polish, tools and plating
- Daily cash checked with the day book
- Bank and VAT registers kept up to date
4 · Get paid
CRM
Each customer's pieces, past repairs and dues on one profile.
- Repair history on the customer's profile
- Unpaid repair balance shown at pickup
- Points earned on repair spend too
- Cleaning offers sent by SMS or email
5 · Grow
Multi business / Multi Branch
Take repairs at every shop and track them under one account.
- Repairs taken in at every shop
- Each branch with its own parts and staff
- Parts transferred where the bench needs them
- Branch and combined repair reports
5 · Grow
Communication
Tell customers when a repair moves on and when it is ready.
- Ready SMS the moment a repair is done
- Update sent as the job changes stage
- Own gateway and sender ID
- Board notices for the bench team
5 · Grow
HRM
Bench jewelers and counter staff, their shifts and their pay.
- Staff file for each bench jeweler
- Shifts for the counter and the bench
- Leave requests and sign-off by the owner
- Salaries from daily attendance
Repair & Services Getting started 5 steps
How GPOS
works in your
jewellery repair shop
Jewellery repairs run through GPOS in five steps, from drop-off to collection. Photos and the customer's signature are captured at intake, documenting each item's condition before any work starts.
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Define your repair stages
Set up the custom stages your jobs move through, such as Received, In Progress, Stone Setting and Polished, and add your technicians as users.
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Stock stones and materials
Add the gemstones, metals and components you use in repairs and barcode-tag your stones. Inventory then syncs automatically as jobs use materials.
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Check items in securely
At drop-off, upload photos of the piece from the POS device, capture the customer's digital signature, and print or email a confirmation receipt, logged with time and staff ID.
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Move jobs through each stage
Tag priority and deadlines, log stones, metals and customer-supplied materials, and update the job status dashboard. Customers receive automatic SMS or email updates.
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Bill and keep the history
Bill repair charges with material cost calculated automatically. Each job, with its warranty and photos, stays in the customer's repair history for next time.
Customer stories
Feedback From Real Customers
Shop owners on what changed after their billing, stock and accounts moved to GPOS.
GPOS System has transformed the way we manage our fashion store. From billing and inventory tracking to customer management and sales reporting, everything is now organized and efficient. The system is fast, easy to use, and helps us stay on top of stock and trends
GPOS System has been a great solution for our bike shop. It makes billing, inventory management, and sales tracking simple and efficient. Managing spare parts, customers, and reports is now much easier
GPOS System has been an excellent solution for our toy shop. It simplifies billing, inventory management, and sales tracking, making daily operations much more efficient. Managing products, customers, and reports is now easy
GPOS System has been an excellent solution for our sanitary products business. It simplifies billing, inventory management, and sales tracking, helping us manage stock accurately and serve customers efficiently. The system is fast, reliable, and easy to use
GPOS System has been a great addition to our organic products shop. It makes billing, inventory management, and sales tracking simple and efficient. Managing products, customers, and reports is now much easier, helping us save time and improve accuracy
This POS software has made our daily sales process much faster and more organized. The interface is simple and very easy to use.
Great customer support and customizable features. This POS solution perfectly fits our business needs
GPOS System has transformed our salon and spa operations. Billing, accounting, and inventory management are now faster, more accurate, and easier to track. It saves us valuable time every day and helps us serve customers better
We use GPOS System to manage billing, accounting, and inventory for our electronics store. It is fast, reliable, and easy to use. The real-time reports and stock management features have improved our efficiency, reduced errors in our everyday business operations
Using GPOS System for our Engine Oil distribution business has transformed operations. Billing, inventory, and accounting are now faster, accurate, and well-organized. Real-time stock tracking and detailed reports help us make better business decisions every day
I use GPOS System for my computer hardware business to manage billing, inventory, and accounting. It is reliable, easy to use, saves time, improves accuracy, and helps me efficiently manage daily business operations and stock control in single software
We use GPOS System in our supershop to manage billing, accounting, and inventory. It’s fast, reliable, and easy to use. The system has improved our efficiency and helped streamline daily operations significantly
We use GPOS System in our IT Shop every day. It’s fast, reliable, and easy to use. Inventory, sales, and billing are now fully organized, helping us save time and improve customer service. I highly recommend it for any IT shop
We've been using GPOS System at Adnan Drug House, and it has significantly improved our daily operations. Inventory tracking, billing, and reporting are now faster and more accurate. Highly recommended
GPOS makes billing, inventory, and sales management easy. Manage products, clients, and reports in one for trading businesses. Highly recommended for trading business that wants to manage effortlessly!
GPOS System has been a game-changer for our pharmacy. It makes billing, inventory control, and sales management fast and accurate. Managing medicines, stock levels, customers, and reports is now much easier
Safa Departmental Store has greatly benefited from using GPOS System. It has simplified billing, inventory management, and sales tracking, making daily operations faster and more efficient
GPOS System has been a valuable asset for our trading business. It makes billing, inventory management, and sales tracking simple and efficient. Managing products, customers, suppliers, and reports is now much easier
Before you switch
FREQUENTLY
ASKED
QUESTIONS (FAQ)
Everything owners ask before moving their shop to GPOS. If your question is not here, our team is a message away.
Expert team, 24/7
With dedicated 24/7 support, GPOS goes beyond being just a platform. We are your partner, from setup and data import to training your staff.
- Support
- 24/7, dedicated
- Setup
- Same day, nothing complicated
- Trial
- Free, before you buy
What is GPOS Jewelry Repair and Services POS System?
GPOS Jewelry POS is a cloud-based point-of-sale and business management software specially designed for jewelry retailers and repair service providers. It offers inventory control, customer & order tracking, repair ticket management, billing, CRM, employee performance tracking, and more – all in one user-friendly dashboard
Who is this POS system for?
This system is perfect for:
Jewelry retailers
Jewelry repair shops
Custom design jewelry workshops
Goldsmiths & silversmiths
Multi-branch jewelry chains
Does it support jewelry repair management?
Yes! GPOS includes a dedicated jewelry repair module, allowing you to:
- Create and manage repair tickets
- Track repair status and deadlines
- Send SMS/email updates to clients
- Add repair charges and parts used
- Manage warranties and repair history
Can it handle unique jewelry inventory?
Absolutely. GPOS supports:
Serial number, karat, and weight-based tracking
Custom attributes (like stone type, size, purity, etc.)
Barcode labeling and QR codes
Detailed stock in/out reporting for each piece
Does the system support multiple payment methods?
Yes. Repairs and sales can be paid by any of the payment methods you accept, and a part payment leaves the balance in the customer's ledger until the job is collected. Larger purchases can also be sold on EMI with a printed schedule.
