Step by step
- Open Warranty > New Claim, or press New Claim on a unit in Warranty Check or Warranty Register.
- In Find the sold unit scan or type the Serial / IMEI, Invoice No. or Customer Phone and press Find. Press New Claim on the right unit; its warranty, sale date and cover are filled in.
- If the unit is not in the register (sold before, or by another shop) fill in Product, Serial / IMEI and Invoice No. by hand.
- Check Customer Name and Customer Phone.
- Write the Problem Reported By Customer. Add the Condition (marks or damage you see) and the Password / PIN if the technician needs it.
- Tick the Accessories Received and type any other item in Other accessories. Set Received On and Expected Delivery, and add a Note if needed.
- Choose the Receive Slip size (80mm, 58mm, A5 or A4) and press Save & Print Slip (F9), or Save (F8) to save without printing.
Good to know
- Problem Reported By Customer is required. Product is required only when the unit was filled in by hand.
- The cover is checked on the Received On date: In Replacement Period, In Service Warranty, Warranty Expired or No Warranty Record. The Claim Summary on the right shows it before you save.
- A new claim starts as Received, and the unit shows In Claim in the register until the claim is closed.
- The password does not print on the slip. The condition, the accessories and the expected date do.
- Change unit lets you pick another unit before saving. The claim number is made automatically.