Step by step
- It opens when you click a table or start an order on Tables & Orders, or from New Order on this screen. The type switch at the top shows the order's type (Dine-in, Takeaway, Delivery or Counter) with its number and table.
- Set the Waiter at the top, the Guests for dine-in and counter, the Customer, and the Delivery address for a delivery. They are saved at once.
- Click another type in the type switch to change the order: Dine-in asks for a free table with its guests and waiter (click Dine-in again to move to another table), Delivery for the customer, phone and address, and leaving a table makes it free. The items, KOTs and bills stay; the service charge follows the new type unless it was changed for this order.
- New Order (Alt+N) opens an order of any type from here: Counter at once, the others after a short form (in the menu, 1-4 pick the type). Running lists every running order by type with its total, time and kitchen state; click one to switch to it.
- The Tables / Orders button shows the Tables panel beside the order (open by itself on a wide screen with tables): the tables by area (in Counter mode too) and the other running orders, live. Click a running one to open it, or a free table to give its guests and waiter and start a dine-in order there.
- The Customer box at the top works as the one in Receive Bill: Walk-In-Customer by default, search your customers by name or phone, or Add New Customer. The order and the bill have one customer: pick in either box and both change, and the order keeps it (a delivery without an address gets the customer's saved address). The clock button next to it shows the customer's earlier orders.
- KOT Note is one note for the kitchen for the whole order (for example "no nuts" or "serve together"). It is printed on every KOT of the order and shown on the Kitchen Screen.
- Tap a menu item, choose a category chip, or search by name or code (F2). A barcode scanner adds the item directly. Change Qty or Rate of a new line by clicking it, and click the item name to add a kitchen note.
- Press KOT (F4) to send the new items to the kitchen. The KOT slip prints when KOT printing is on, and each line then shows its KOT number and kitchen state.
- Check prints the guest check (the bill before payment); in Counter mode it is More > Print Check (no payment). Split lets you pick only some items for this bill.
- On the right, in Receive Bill, choose the customer, give a Discount if any and pick the Payment Mode: NONE (the full amount in cash), CASH, ONLINE, CREDIT or SPLIT.
- Press BILL (F8) to receive the payment, BILL & PRINT (F9) to also print the invoice, or KOT & BILL to send the kitchen items and bill in one go. When the whole order is billed the screen goes back to the tables (in Counter mode to the next new order).
- More has Move to Another Table, Merge into Another Order, Print Last KOT and Cancel Order.
Good to know
- Taking orders and sending KOTs work without a cash register. Receiving the bill needs an open cash register (press Open Cash Register) and the Receive Bill / Split Bill / Service Charge permission.
- A new line can be removed with its trash button. An item already sent to the kitchen is cancelled with its ban button and a reason, only by a user with the Cancel Item Sent to Kitchen permission. A billed item cannot be cancelled.
- The Service chip shows the service charge of the order; a user who may bill can change the percent for this order.
- A partly billed order cannot be merged or cancelled. Move is only for dine-in and counter orders and only to a free table.
- Setup > Order types decides which types New Order and the type switch offer. Taking a table or leaving one needs the Move / Merge Table permission, and an order kept offline changes its type once it is saved.
- After Check the table turns violet (check printed, waiting to pay) on the Tables screen and the Tables panel, until the bill is received or an item is added.
- A new waiter can be added right here: "+ Add New Waiter" at the end of the waiter list, or the add button beside the waiter in the Dine-in, New Order and Tables screen dialogs. It is saved as in Restaurant > Setup (an HRM employee too) and needs the Restaurant setup permission.
- Items of the categories set as Items that do not go to the kitchen show Direct and are billed without a KOT.
- When a line shows Ready, click its KOT tag to mark the food served.
- Due or CREDIT needs a listed customer; the walk-in customer must pay in full.