Step by step
- Open Sales > Void Log.
- The list starts with today. Change From Date and To Date and press Filter to see other days.
- Narrow the list with User and Type (Line removed or Bill cancelled). Users who see all shops can also choose the Shop/Business.
- Each line shows Date & Time, Type, Item, Quantity, Unit Price, Amount, User, Approved By, Invoice ID and Shop/Business. For a cancelled bill, Item shows how many items the bill had.
- The Total row shows how many lines and bills were voided and their total Amount for all the filtered rows.
- Excel and Print export the list.
Good to know
- A line is logged when it is removed from the bill on the POS (the delete button or Del). A bill is logged when it is cancelled with Cancel and Yes, or when a bill tab that has items is closed.
- Approved By is filled when a manager gave the approval PIN through Counter Control.
- Invoice ID is filled when the line was removed while a saved sale was being edited on the POS.
- Only the POS screen writes to this log.
- A user tied to one shop sees only that shop. Needs the permission Void Log (removed lines / cancelled bills).