CRMEvery sale builds the customer profile
CRM with POS: Profiles, Points and Messages for Every Customer
GPOS CRM is the customer module built into the POS, so every sale adds to the customer's profile, purchase history and dues. Reward regulars with points, member cards and vouchers, send offers by SMS or email, and limit who can open customer records by user role.
Best CRM Features to Streamline Your Workflow
Marketing & Engagement
Easily track and manage customer details, purchase history, and preferences, enabling personalized service and targeted marketing efforts.
Sales Tracking
Monitor sales performance in real-time, allowing you to identify trends, set goals, and make data-driven decisions to boost sales and revenue.
Automated Workflow
Streamline operations with automated processes like invoicing, follow-ups, and reminders, reducing manual effort and improving efficiency in daily tasks.
We worked
with the world’s biggest brands
CRM 6 features
Keeping in touch with
every customer you serve
Beyond profiles, groups and loyalty points, these are the CRM tools that keep the conversation going: greetings on the dates that matter, order updates, SMS and email promotions, a full contact history, a ledger of what each customer owes, and access by role.
-
Birthday and anniversary greetings
Store each customer's birthday or anniversary and let GPOS send an SMS or email greeting on the day, so regulars hear from you for a reason other than a sale.
-
Order updates by SMS or email
Keep customers posted on their orders with SMS or email updates, and set messages to go out automatically when a customer does something you choose, without typing each one.
-
Campaigns linked to each customer
Every SMS or email promotion you send is tied to the customers who received it, so you can follow a campaign from the message to the people who acted on it.
-
Every conversation on the profile
Open a customer's profile to see past messages, follow-up calls and purchases together, so anyone on your team can pick up where a colleague left off.
-
Running balance for every customer
Keep a running ledger for every customer of what they have been billed and what they have paid, so any balance due is clear before the next sale. See how to manage the customer ledger.
-
Customer records by user role
Decide which user roles can open customer information, so contact details, purchase history and points are seen only by the staff who need them. Learn how to add a user.
Key Features of CRM in GPOS Systems
Discover the robust features of our CRM system designed to simplify and enhance your workflow. Manage customer relationships efficiently with tools for contact management, sales tracking, automation, and reporting. Improve team collaboration, boost productivity, and gain valuable insights to make informed decisions. Streamline your business processes and deliver exceptional customer service with our powerful CRM solution.
-
Customer Profiles
- Contact Details and Preferences
- Full Purchase History
- Messages and Calls on One Profile
- Customers Imported from Excel
-
Loyalty & Rewards
- Points Earned on Repeat Purchases
- Points Balance on Every Profile
- Points Turned into Discounts
- Memberships That Renew Themselves
-
Personalized Marketing
- Groups by Purchase Behavior
- Custom Tags on Customers
- Birthday and Anniversary Greetings
- Messages Triggered by Customer Actions
-
Sales Tracking and Analytics
- Customer Spending Reports
- How Often Each Customer Buys
- Location-Wise Customer Report
- Leads and Sales Opportunities
-
Email & SMS Campaigns
- SMS and Email Offers by Group
- Sent from Your Own Sender ID
- Each Campaign Linked to Recipients
- See Who Acted on a Campaign
-
Personalized Offers
- Price Groups for Chosen Customers
- Offers Matched to Purchase History
- Single-Use Coupons for Regulars
- Gift Vouchers for Loyal Customers
-
Feedback & Notes
- Feedback Saved on Each Profile
- Internal Notes for Your Team
- Ask for Feedback by SMS
- Reminders to Follow Up
-
24/7 support
Contact our team
Benefits of a POS CRM Module
- Customer Spending Reports
- Campaign Performance
- Customer Retention Rate
- Churn Rate Analysis
- Boosts customer retention with loyalty programs.
- Increases sales through targeted promotions.
- Improves customer service with personalized interactions.
CRM Getting started 5 steps
How the CRM
works
in GPOS
The GPOS CRM works in five steps, from adding a customer to measuring retention. Every profile keeps a full transaction history, so you can see what each customer buys and how often.
-
Add customer profiles
Add customers with their contact details and preferences. Each sale then adds to their history, including products bought, purchase dates and payment methods used.
-
Group your customers
Sort customers into groups by purchase behaviour or custom tags, so your promotions and messages reach the people they are meant for.
-
Reward repeat customers
Set up a loyalty point system that rewards repeat purchases automatically, and offer discounts or vouchers that customers can redeem against their points.
-
Follow up on leads
Track leads and sales opportunities, schedule follow-up calls, emails or meetings with reminders, and keep feedback and internal notes on each profile.
-
Measure loyalty and campaigns
Review customer spending reports, campaign performance, retention rate and churn analysis to see who keeps coming back and which campaigns work.
Customer stories
Feedback From Real Customers
Shop owners on what changed after their billing, stock and accounts moved to GPOS.
GPOS System has been a great solution for our bike shop. It makes billing, inventory management, and sales tracking simple and efficient. Managing spare parts, customers, and reports is now much easier
GPOS System has been an excellent solution for our toy shop. It simplifies billing, inventory management, and sales tracking, making daily operations much more efficient. Managing products, customers, and reports is now easy
GPOS System has been an excellent solution for our sanitary products business. It simplifies billing, inventory management, and sales tracking, helping us manage stock accurately and serve customers efficiently. The system is fast, reliable, and easy to use
GPOS System has transformed the way we manage our fashion store. From billing and inventory tracking to customer management and sales reporting, everything is now organized and efficient. The system is fast, easy to use, and helps us stay on top of stock and trends
GPOS System has been a great addition to our organic products shop. It makes billing, inventory management, and sales tracking simple and efficient. Managing products, customers, and reports is now much easier, helping us save time and improve accuracy
GPOS System has transformed our salon and spa operations. Billing, accounting, and inventory management are now faster, more accurate, and easier to track. It saves us valuable time every day and helps us serve customers better
We use GPOS System to manage billing, accounting, and inventory for our electronics store. It is fast, reliable, and easy to use. The real-time reports and stock management features have improved our efficiency, reduced errors in our everyday business operations
Using GPOS System for our Engine Oil distribution business has transformed operations. Billing, inventory, and accounting are now faster, accurate, and well-organized. Real-time stock tracking and detailed reports help us make better business decisions every day
I use GPOS System for my computer hardware business to manage billing, inventory, and accounting. It is reliable, easy to use, saves time, improves accuracy, and helps me efficiently manage daily business operations and stock control in single software
We use GPOS System in our supershop to manage billing, accounting, and inventory. It’s fast, reliable, and easy to use. The system has improved our efficiency and helped streamline daily operations significantly
We use GPOS System in our IT Shop every day. It’s fast, reliable, and easy to use. Inventory, sales, and billing are now fully organized, helping us save time and improve customer service. I highly recommend it for any IT shop
We've been using GPOS System at Adnan Drug House, and it has significantly improved our daily operations. Inventory tracking, billing, and reporting are now faster and more accurate. Highly recommended
GPOS makes billing, inventory, and sales management easy. Manage products, clients, and reports in one for trading businesses. Highly recommended for trading business that wants to manage effortlessly!
GPOS System has been a game-changer for our pharmacy. It makes billing, inventory control, and sales management fast and accurate. Managing medicines, stock levels, customers, and reports is now much easier
Safa Departmental Store has greatly benefited from using GPOS System. It has simplified billing, inventory management, and sales tracking, making daily operations faster and more efficient
GPOS System has been a valuable asset for our trading business. It makes billing, inventory management, and sales tracking simple and efficient. Managing products, customers, suppliers, and reports is now much easier
Before you switch
FREQUENTLY
ASKED
QUESTIONS (FAQ)
Everything owners ask before moving their shop to GPOS. If your question is not here, our team is a message away.
Expert team, 24/7
With dedicated 24/7 support, GPOS goes beyond being just a platform. We are your partner, from setup and data import to training your staff.
- Support
- 24/7, dedicated
- Setup
- Same day, nothing complicated
- Trial
- Free, before you buy
What is the CRM module in the GPOS system?
CRM (Customer Relationship Management) module integrated in GPOS is a smart tool that helps businesses manage customer interactions, track leads, boost customer satisfaction, and build long-term customer relationships — all directly from your POS system. It bridges the gap between sales and customer service to enhance customer retention and business growth.
What features are included in the GPOS CRM module?
Our CRM is packed with useful tools like:
Customer Profiles – Store and manage detailed customer information, including contact details, purchase history, preferences, and loyalty points.
Lead Management – Track and manage potential customers and sales opportunities.
Follow-ups & Reminders – Schedule calls, emails, or meetings and receive notifications.
Interaction History – View past communications and transactions with each customer.
Customer Groups – Segment your customers based on purchase behavior or custom tags.
Loyalty Program Support – Reward repeat customers with loyalty points or discounts.
Marketing Campaign Tracking – Monitor the success of SMS/email campaigns linked to your customers.
Feedback & Notes – Collect feedback and internal notes per customer for better service.
Why do I need a CRM in my POS system?
Integrating CRM with your POS allows you to:
Understand customer buying behavior
Improve customer service and retention
Boost sales through personalized offers
Build a loyal customer base
Streamline marketing efforts
Instead of using multiple systems, GPOS brings it all together in one platform.
Is the CRM easy to use?
Yes. The CRM is part of the POS, so customers are added at the counter while you bill, and their purchase history, dues and reward points build up from every sale. Staff see only what their role allows, and an existing customer list can be imported from Excel.
Can I see customer purchase history?
Absolutely. Each customer profile includes a full transaction history, including:
Orders made
Products purchased
Dates of purchase
Payment methods used This helps you understand what your customers like and how often they buy.
Is customer data safe in the CRM?
Yes. We prioritize data privacy and security. All customer data is encrypted and stored securely in the cloud. You can also define user roles to control who can access customer information.
Does the CRM support customer loyalty and rewards?
Yes! GPOS CRM allows you to:
Set up loyalty point systems
Offer discounts or vouchers based on points
Automatically reward repeat purchases This helps increase customer retention and repeat sales.
Is the CRM included in all GPOS plans?
CRM module is included in selected GPOS SaaS packages. Please check your subscription plan or contact our team to confirm CRM access.
