Step by step
- Open Support from the User panel of the top bar and click the ticket number or subject in the list.
- The top shows the ticket number, the subject and the status; below are the type, the priority, when it was opened and by whom.
- Read the messages. New answers appear by themselves while the page is open.
- To answer, write in Your reply, add files with Attach files or paste a screenshot with Ctrl + V, and press Send reply.
- When the problem is solved press Solved, close it and confirm.
- On a solved ticket choose 1 to 5 stars, add a comment if you like and press Send.
Good to know
- A reply to a Resolved or Closed ticket opens it again.
- Up to 5 files of 10 MB each can go with a reply.
- The rating can be changed later with Update.
- All tickets goes back to the list of tickets.