How to Manage Product Warranty in GPOS

🛠️ Why Warranty Management is Important

• To provide after-sales support to customers

• To track warranty periods for sold products

• To manage claims and replacements efficiently

• To build customer trust and satisfaction

📋 Steps to Manage Warranty in GPOS

✅ Step 1: Go to Warranty Management

1. Log in to your GPOS dashboard.

2. From the side menu, navigate to “Inventory” or “Product Management”.

3. Click on “Warranty Management”.

✅ Step 2: Add a New Warranty

1. Click on the “Add New Warranty” button.

2. Fill in the following details:

   • Warranty ID – Auto-generated or enter manually

   • Name – e.g., “1 Year Warranty”

   • Duration – Specify in days, months, or years

   • Description – Enter details like coverage terms, parts included/excluded

3. Click “Save” to create the warranty entry.

✅ Step 3: Assign Warranty to Products

1. Open the Product Master from inventory.

2. Select the product you want to link with a warranty.

3. Choose the relevant Warranty ID from the dropdown list.

4. Save the product details.

✅ Step 4: View and Manage Warranty Records

• You can view all warranties in a table format:

• Use the Edit option to update any warranty details.

• Use the Delete option if the warranty is no longer applicable.

✅ Step 5: Warranty Tracking During Sales

1. When you create an invoice, if the product has a warranty linked, GPOS will automatically assign it to the sale.

2. The warranty details will be printed on the customer’s invoice.

3. You can later track claims using the warranty reference.

🔐 Important Notes

• Only authorized users can create or edit warranty policies.

• Once a warranty is assigned to a sold product, it cannot be deleted — only updated.

🎯 Tips

• Create warranties in advance for different product categories (e.g., electronics, furniture, appliances).

• Use clear descriptions so customers understand what is covered.

• Regularly review expired warranties and update them if needed.

By following these steps, you can efficiently manage product warranties in GPOS — ensuring smooth after-sales service, accurate tracking, and enhanced customer trust.