CRM
Explore Powerful CRM Features to Streamline Your Workflow
Discover robust CRM features designed to optimize your workflow, enhance customer relationships, automate tasks, and boost productivity for seamless business management.
Best CRM Features to Streamline Your Workflow
Marketing & Engagement
Easily track and manage customer details, purchase history, and preferences, enabling personalized service and targeted marketing efforts.
Sales Tracking
Monitor sales performance in real-time, allowing you to identify trends, set goals, and make data-driven decisions to boost sales and revenue.
Automated Workflow
Key Features of
CRM in GPOS Systems
Discover the robust features of our CRM system designed to simplify and enhance your workflow. Manage customer relationships efficiently with tools for contact management, sales tracking, automation, and reporting. Improve team collaboration, boost productivity, and gain valuable insights to make informed decisions. Streamline your business processes and deliver exceptional customer service with our powerful CRM solution.
Customer
Profiles
- Integrated Online Payment
- Automatic Tax Calculations
- Cash Payments
- Redeem points in any branch any location.
Loyalty &
Rewards
- Loyalty Program Integration
- Multi-Channel Loyalty Sync
- Secure Customer Data Management
- Seamless Checkout Experience
Personalized
Marketing
- Customizable VAT Reporting Periods
- VAT Input and Output Report
- Exportable VAT Reports
- Real-time reporting and insights
Sales Tracking and
Analytics
- Customizable Terminal Permissions
- Centralized Management
- Shared Inventory Across Terminals
- Cross-Terminal Loyalty and Promotion
Email &
SMS Campaigns
- Inventory Barcode Integration
- Barcode Label Printing
- Barcode-Based Discount Management
- Barcode Scanning for Stock Transfers
Personalized
Offers
- Sale and purchase order management
- Customizable Order Workflows
- Reporting and Analytics
- Return and Exchange Management
Feedback &
Surveys
- Quick Payment Options
- Automated Tax Calculation
- Discount Management
- Receipt Printing
24/7 support
Feedback From Real Customers
Excellent customer service! The staff is knowledgeable and always ready to help me find products.
Affordable prices and high-quality products. I never have to worry about breaking the bank.
Affordable prices and high-quality products. I never have to worry about breaking the bank.
Wide range of organic and natural options. I appreciate their commitment to providing.
Benefits of a POS CRM Module
We worked
with the world’s biggest brands
FREQUENTLY
ASKED
QUESTIONS
(FAQ)
What is the CRM module in the GPOS system?
CRM (Customer Relationship Management) module integrated in GPOS is a smart tool that helps businesses manage customer interactions, track leads, boost customer satisfaction, and build long-term customer relationships — all directly from your POS system. It bridges the gap between sales and customer service to enhance customer retention and business growth.
What features are included in the GPOS CRM module?
Our CRM is packed with useful tools like:
Customer Profiles – Store and manage detailed customer information, including contact details, purchase history, preferences, and loyalty points.
Lead Management – Track and manage potential customers and sales opportunities.
Follow-ups & Reminders – Schedule calls, emails, or meetings and receive notifications.
Interaction History – View past communications and transactions with each customer.
Customer Groups – Segment your customers based on purchase behavior or custom tags.
Loyalty Program Support – Reward repeat customers with loyalty points or discounts.
Marketing Campaign Tracking – Monitor the success of SMS/email campaigns linked to your customers.
Feedback & Notes – Collect feedback and internal notes per customer for better service.
Why do I need a CRM in my POS system?
ntegrating CRM with your POS allows you to:
Understand customer buying behavior
Improve customer service and retention
Boost sales through personalized offers
Build a loyal customer base
Streamline marketing efforts
Instead of using multiple systems, GPOS brings it all together in one platform.
Is the CRM easy to use?
Yes. You can send SMS or emails to customers for:
Promotions
Order updates
Follow-up reminders
Birthday/anniversary messages You can also automate messaging based on specific customer actions or dates.
Can I see customer purchase history?
Absolutely. Each customer profile includes a full transaction history, including:
Orders made
Products purchased
Dates of purchase
Payment methods used This helps you understand what your customers like and how often they buy.
Is customer data safe in the CRM?
Yes. We prioritize data privacy and security. All customer data is encrypted and stored securely in the cloud. You can also define user roles to control who can access customer information.
Does the CRM support customer loyalty and rewards?
Yes! GPOS CRM allows you to:
Set up loyalty point systems
Offer discounts or vouchers based on points
Automatically reward repeat purchases This helps increase customer retention and repeat sales.
Is the CRM included in all GPOS plans?
CRM module is included in selected GPOS SaaS packages. Please check your subscription plan or contact our team to confirm CRM access.